Got a Question? Our frequently asked questions just might have the answer.
Is it safe?
We have taken great care to ensure that the activities we run have been assessed, our equipment is certified and regularly checked, our team trained and we have taken steps to ensure that you have fun without getting hurt but there are risks with any adventure activity. Our activities are physically challenging and persons with medical issues are strongly advised to contact their doctor before engaging in our activities.
Are activities supervised?
Yes! All of our activities are fully supervised by our trained team of Garda (Irish Police) vetted instructors.
Is there First Aid on site?
Our Reception Centre has a comprehensive first aid kit. Site vehicles also have first aid kits and our team of instructors are trained in Occupational First Aid.
Is Eile Mental Activity Park Insured?
Eile Mental holds public liability insurance. Customers can request a copy of our insurance by contacting us.
What happens if I have a Pre-existing Medical Condition?
Serious pre-existing medical conditions must be disclosed to Eile Mental before undertaking our activities. Our team are first aid trained (but they are not medically qualified) and as such, cannot assess a participants suitability for our activities. It remains your responsibility to undertake such an assessment prior to starting any activity. Eile Mental recommends you contact your doctor for further advice and obtain permission.
Can I do the Activities if I’m Pregnant?
Eile Mental strongly recommends that pregnant women do not take part in activities. However, we do not discriminate and ultimately the choice is yours. We are not medical experts and therefore suggest that you seek advice from your doctor on the matter.
Can I do the activities if I’m wearing a cast?
Our activities are physically challenging. Again… we’re not doctors or medical professionals but Eile Mental highly recommends you consult a medical professional and obtain their permission before undertaking any of our activities.
What facilities are available for guests with disabilities?
Unfortunately due to the nature of the activities and the terrain, there are very limited wheelchair accessible activities and currently no wheelchair accessible toilet facilities on site. However, Eile Mental tries to accommodate persons with disabilities whenever possible. Simply contact us to discuss your requirements and we will try our best to accommodate you.
Will children be in the park on their own?
Younger children should be supervised by an adult or member of our team at all times. Older children (40 years +) may sometimes be left on their own.
Lost Children/ Parents
We haven’t lost anyone yet. Our activities are for ages 10 and over. Parents and guardians are asked to supervise younger children before and after activities, until an Eile Mental team member either assumes responsibility or is relieved by a parent or guardian. Parents, we assume, won’t get lost… hopefully.
Our smoking policy? It’s bad for you and for those around you but if you must, there are discreet smoking areas available.
Eile Mental has a 0% tolerance approach to alcohol. No alcohol is allowed on site and intoxicated customers will be refused permission to participate in activities and will not be refunded. This policy is to ensure our customers and our team member’s safety and to enable all participants to enjoy our activities in a fun and friendly setting without disruption.
Do I have to sign any forms?
Customers will be asked to register their details in case of a problem or incident. Group organisers will be asked to register on behalf of their group.
If customers wish to receive photos of their activities or details of upcoming events and special offers via email, they can indicate this during registration.
What do I need to wear?
You must wear secure, closed-toe footwear e.g. runners, hiking/combat boots or Wellingtons (not flip flops or Crocs and something with ankle support is best) and long shorts/trousers. We advise comfortable clothing you don’t mind getting dirty or wet and rainwear is highly recommended. In the interests of safety, please remove all jewellery, loose clothing (e.g. scarves), mobile phones etc. and tie back long hair before undertaking activities.
Do you sell gift vouchers?
Yes. Yes we do! Simply click on the Gift Voucher icon in the website and follow the instructions. You will be directed to a secure payments section.
Does Eile Mental have WIFI?
Yes. Well… kind of. It isn’t 100mb super fast fibre broadband but you should be able to read an email.
Is there an ATM on site?
No. However we can process credit and debit cards on site.
Is there transport available from Galway City to Eile Mental and how much is it?
There is a local cab company that provides a return service to and from Eile Mental from Galway City for €10 per person. Customers must make their own arrangements by calling West Coast Cabs at 00 353 91 591 888.
How do you book and what payment methods do you accept?
Bookings must be made in advance either by phone, email or through our website. Cash, Eile Mental Gift Vouchers, debit and credit cards are all accepted. We don’t offer a cash foreign exchange service, so if necessary bring Euro or plastic. For our corporate, club and school clients we generally invoice.
Can we get a refund if the weather is bad?
We are an outdoor activity provider and we run our activities in almost all weathers. Like the U.S. postal service, neither snow nor rain nor heat will stop us. However Red Weather Warnings from Met Eireann generally does the trick. In this instance we will close the park, notify our customers and make alternative arrangements for those who have booked activities.
What time does Eile Mental open/close?
Generally, we open at 10.00h and close at 16.30h in winter and up to 21.00h in summer. Customers are advised to check their activity start times and to arrive 10-15 minutes beforehand. For arrangements outside of those times please contact us.
Are bookings refundable?
We understand that life can throw you a curve ball every now and then. Bookings are refundable (minus a small handling charge) up to seven days before your activities are due to start. However, less than seven days notice but more than three days notice and only half will be refunded. Less than three days or customers who do not show on the day will forfeit the entirety of their booking fee. If you have an unexpected issue, simply contact us to make alternate arrangements and we will do our best to help if possible.
How can I avail of group rates?
Groups of 20 or more can avail of special discounts and should contact us before booking.
Are Dogs allowed in Eile Mental?
No. We love dogs but the park is still a working farm and livestock roam throughout. Cows can be unpredictable around dogs, especially when with calves. Peat cultivation is also still carried out on site. For our customers, our team and peat workers safety, we ask that you kindly leave your dogs at home.
I want to visit more than once, are there any discounts?
Not yet. But we’re working on a membership / loyalty thingy. Keep watching and following our Facebook and Twitter pages for updates, discounts and special offers.
Can we camp at Eile Mental?
Not currently. We do however welcome overnight stays by Gaisce students as part of their award programme.
Can I bring Food & Drinks?
Absolutely. Customers are advised to bring a snack or packed lunch and plenty of drinks (non alcoholic of course). Birthday parties can also avail of outside catering and fast food/take away outlets. Please remember we have a Leave no Trace programme in place throughout the park and any refuse, leftover food or containers must be removed.
How much are activities?
Prices for our activities start from as little as €5 for disc golf or orienteering, €10 for archery or €15 for Combat Laser Tag (3hrs) for children. Adult prices for our activities start from as little as €10 for disc golf or orienteering, €12 for archery or €25 for Combat Laser Tag (3hrs).
Paintball (ages 14+) starts from as little as €25 per person for our Recon Pack (200 rounds) and €50 per person for our Patrol Pack (600 rounds) and we also have a special paintball bulk buy deal for groups to share for €85 for 1100 rounds.
Our children’s birthday packages start from as little as €10 for 1.5hrs of Combat Laser Tag (a minimum of 10 children are required to book to avail of this package). Other activities may also be added for an additional cost.
Do we have to pre-book our activities?
Yes. All our activities are booked in advance. Customers are directed to book activities directly and securely through our website.
Large groups or groups wishing to book outside of normal opening hours should contact us.
What size groups can you cater for?
We can cater for up to 180 in a day, all participants will be organized into smaller groups for activities.
Can I book a school/Group trip?
Yes, we take group bookings for all activities. We cater for schools, sports clubs, youth groups, corporate groups, scouts & guides, hen & stag parties and other large groups. Generally speaking, large groups consist of 20+ persons and discounted groups rates may apply. Large groups must pre-book all activities and group organisers should contact us before booking.
What if I’m late for my booking?
We ask that you arrive 15 minutes before your activity start time. This is so that we can get you registered and ready to begin your activity on time (your activities may include other groups). We cannot guarantee participation if you arrive after the session start time.
Can I Bring a Camera / Go Pro?
Well… that kinda depends. When we have multiple groups or younger groups on site, there may be occasions when photography is not permitted. Please ask a member of our on-site team for permission before you begin photographing or recording everything.
How long are the activities?
Activities can range from 1hr (archery, disc golf and orienteering); to a full day (6hrs+) depending on the number of activities you choose to do.
What happens if it rains on the day?
Then you’ll get wet. Bring rain gear.
Are there lockers/areas for us to leave our bags?
No. Customers are advised to leave any valuables at home. There are no lockers on-site and while Eile Mental provides its customers with free parking, customers park their vehicles and contents at their own risk.
Can the students bring their own lunch?
Yes. We highly recommend students bring their lunch and plenty to drink, as there are no shops or vending machines on site. Teachers and students will be made aware of our “Leave no Trace” programme and all refuse, leftovers and containers should be removed.
How many teachers/guardians do you recommend?
Schools, youth clubs, scouts and guides groups should consult their own group organiser for their own organisation’s policies on this.
Do we have a staff member with us for the entire day?
Yes. A member or several members of our team will be with your group throughout your visit to assist you.
Can we enter the park prior to our session start time?
We strongly advise that customers arrive no less than 15 minutes prior to your activity session start time.
What times are available for school tours?
We know time management can be an issue for schools. Schools are advised to contact us directly to make arrangements.